FAQ when scheduling a ride
1. What kind of vehicle will be sent to pick me up?
Depending on your needs, a car or van may pick you up.
Let CTS know if you will need wheelchair-accessible or other specific types of medical transportation. We will help with your paperwork, if you need help.
2. Will my ride show up right on time?
When scheduling a ride for an appointment, allow for an extra 15 minutes as drivers may arrive up to 15 minutes after your pickup time.
3. Will my ride wait for me if I’m not ready? What if they come early?
Be ready to meet your ride.
If you are not outside when your driver arrives, your driver will call you first before leaving.
Note: Please make sure CTS has your correct phone number. Update your number with CTS and the Department of Health and Human Services (DHHS) if it changes.
4. How many people will fit in the vehicle sent to pick me up?
A ride provided is for up to two people. If you need transportation for more than two people, your request will need approval.