Transportation

Exceptions to the public transportation requirement are:

• If you have two or more children under age 6 who will travel with you
• If you have one more children over age 6 who have limited mobility and will accompany you to the appointment; or
• If you have at least one of the following conditions:
  • Pregnant or up to six weeks postpartum
  • Moderate to severe respiratory condition with or without an oxygen dependency
  • Limited mobility (walker, cane, wheelchair, amputee, etc.)
  • Visual impairment
  • Developmental delay
  • Significant and incapacitating degree of mental illness
  • Other exception, by provider approval only

FAQ when scheduling a ride

1. What kind of vehicle will be sent to pick me up?
   • Depending on your needs, a car or van may pick you up.
   • Let CTS know if you will need wheelchair-accessible or other specific types of medical transportation. We will help with your paperwork, if you need help.
     
2. Will my ride show up right on time?
   • When scheduling a ride for an appointment, allow for an extra 15 minutes as drivers may arrive up to 15 minutes after your pickup time.
     
3. Will my ride wait for me if I’m not ready? What if they come early?
   • Be ready to meet your ride.
   • If you are not outside when your driver arrives, your driver will call you first before leaving.
   • Note: Please make sure CTS has your correct phone number. Update your number with CTS and the Department of Health and Human Services (DHHS) if it changes.
     
4. How many people will fit in the vehicle sent to pick me up?
   • A ride provided is for up to two people. If you need transportation for more than two people, your request will need approval
     

For medically necessary trips, approved destinations must be providers and facilities that are part of the AmeriHealth Caritas New Hampshire network of providers. If you need help finding providers that are in network, you may call Member Services at 1-833-704-1177 (TTY 1-855-534-6730) or visit Find a Provider, Drug, or Pharmacy.

For social trips, qualified destinations include:

• Places where you can spend your CARE Card dollars
• GED/HiSET exam and prep. classes
• Grocery stores
• Group support meetings
• Pharmacy, for items other than prescriptions
• State-covered respite services
• Wellness and Opportunity Center events
• Job-related interviews and trainings
• Legal aid services

You can find out more in the Social Trips Transportation Benefits (PDF) flyer.

Rides are scheduled as one-way trips. If you will need a return ride home, please schedule both rides at the same time. 

To get a ride to a covered service, please call CTS at 1-833-301-2264. You should also call this number for pickup after your appointment or for any other non-emergency question.

For social trips, there is a 30-mile limit each way. 

For medically necessary trips, it depends on the type of service and whether another provider, who provides the same type of service, is closer to you. 

These limits are true whether you are being paid back through the Family and Friends Mileage Reimbursement program or if you have a ride to pick you up. 

Yes. If you can drive yourself or your child, you may request mileage reimbursement by calling CTS 48 hours (two business days) before the trip.

No, you can only be reimbursed at the mileage rate for one person, not each person on the trip. 

1. Call CTS at 1-833-301-2264 at least 48 hours (two business days) before your scheduled trip for the trip to be eligible for reimbursement. 
2. Go to AmeriHealth Caritas New Hampshire Transportation and select the Request for Reimbursement of Medical Transportation (PDF) to print the reimbursement form. 
3. Complete the top portion of the form. You do not need to calculate the mileage. We will do that for you. 
4. Bring the Request for Reimbursement of Medical Transportation (PDF) form to your appointment so your doctor or other provider can complete their portion. 
5. Submit the completed form within 60 days after your trip to:
   Coordinated Transportation Solutions, Inc.
   35 Nutmeg Drive, Suite 120
   Trumbull, CT 06611
   Fax: 1-203-375-0516

Reimbursement of medical transportation expenses will be considered without 48 hours’ notice for urgent appointments if approved by CTS prior to the medical appointment.

Please call Coordinated Transportation Solutions (CTS) at 1-833-301-2264 first:

• To confirm trip details.
• Cancel or make changes to your trip.
• If you experience any difficulty during your trip, such as vehicle issues, unsafe driving, or if your driver is late/does not arrive.